Bloom

If you are not entirely satisfied with the product, you have 14 days from receipt of your items to exercise your right of withdrawal, minus delivery charges. 

Returns must be in their original condition and complete to enable them to be re-marketed as new, accompanied by the purchase invoice. Damaged, soiled, or incomplete Products will not be taken back. 

The Customer will hold the cost of returning the Products. The refund will be made within 14 days of receipt of the Products in original condition.

The refund will be made using the same means you chose for the initial payment.

Contact us by email at kristinestattin@gmail.com or via the contact form on the website.

Shipping cost is calculated at checkout.

All shipping is made by DHL via a tracked and insured service. 

DHL's estimated shipping times can be up to a week, but usually less.

Please note that I currently cannot send anything to any country in the EU because of the new PPWR regulations. If you reside in an EU member country and would like to purchase one of my embroideries, please don´t hesitate to contact me through the contact form.

Please note that the buyer is responsible for any customs, import taxes, and fees that might be incurred.